Auto Loan Payment During Covid-19 Pandemic

With millions of people out of work and filing for unemployment at unprecedented rates it’s no surprise that people are struggling to make loan payments. Mortgages, credit cards and auto loans are the most common forms of debt Coloradans find themselves in. Many banks and lenders are offering auto loan relief to assist their customers with some of their financial burden including their auto loan payment.

If you are struggling to make your auto loan payment you are probably wondering what options are available to you.  And you may be frustrated with the long wait times to speak with your auto lender regarding your loan.

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Check Your Auto Lender Website

First, we suggest you check your auto lender’s website.  Most companies have posted their Covid-19 policies and the options their are offering to their customers.  Some companies are automatically extending payments while others require that you contact them. Some companies have the ability to submit your request online.  And some even have online chat options.  These can get you much faster results that calling in many cases.

Call Your Lender

If you can’t find what you need on your auto lender’s website it may be time to pick up the phone.  Expect long wait times as many customers are in the same boat.  Some companies may give you the option to receive a call back when it is your turn.  Take it!  And whatever you agree to, be sure to get it in writing.  Ask your lender to send you a follow up email with what you discussed and any new terms to your auto loan.

Auto Loan Payment Options

Here are some of the top auto companies and their policies during the pandemic.

Acura Financial Services

Acura Financial Services specifies on its website that customers may be able to request a payment extension by logging into their online account. But only if they haven’t made an online request in the past.


BMW doesn’t mention help with payments and fees for customers affected by COVID-19, but asks anyone who has questions to contact customer relations.


Chrysler Capital asks that you call 1-855-563-5635 to discuss potential options. You may also request assistance online by signing into your account.


Ford Motor Credit has specified that will treat each loan on a case-to-case basis. They have set up a hotline at 1-800-723-4016 to help customers who are experiencing financial hardship because of COVID-19.


It would be nice if all lenders had a policy like GM. GM Financial is automatically waiving late fees on all loan and lease payments due between March 1 and April 30. There’s no need to contact the company.


Honda Financial Services has announced that it will help customers who need assistance by offering payment extensions, deferrals and late-fee waivers. But keep in mind that interest will continue to accrue during deferral periods.  Instead of a national number, Honda asks that you contact your local Honda Financial Services office.


You can find details about Hyundai’s COVID-19 response on its website. Customers may defer up to three months of auto loan payments if they lose their jobs or experience medical hardships because of COVID-19 before April 30, 2020.

Additionally, for those who buy or lease a Hyundai vehicle between March 14 and April 30, 2020, and lose their job because of COVID-19 in 2020, Hyundai Motor Finance says it will cover up to six months of loan payments.

For additional assistance, you can contact Hyundai Finance at 1-800-523-4030.


Infiniti’s COVI-19 webpage  specifies that Infiniti Financial Services may offer payment options based on your individual situation. Customers who’ve been affected by the coronavirus should call 1-800-627-4437.


Customers who are having troubles making their auto loan payments because of coronavirus may request a 30-day payment deferral. Customers will find more information on Kia’s COVID-19 FAQs page.


Lexus Financial offers help both on their website after logging into your account and by calling 1-800-874-7050. Click here for their COVID-19 readiness page.


Mercedez Benz

Mercedes-Benz Financial Services requests that customers log in to their account and follow the instructions on the account home page. For other needs or questions, Mercedes-Benz Financial Services encourages people to call 1-800-654-6222.


If you need to discuss payment arrangements or have other questions about your account, Nissan is asking that you call customer service at 1-800-456-6622


Toyota Financial Services is offering both online and phone support. A COVID-19 readiness message on its website encouraging customers who have been financially impacted by the coronavirus to call customer service at 1-800-874-8822 to discuss auto loan relief options. Toyota customers can also contact the company through online support after logging into

Behind on your Auto Loan Payment

It’s important to note that most of the special Covid-19 programs offered by auto loan companies are only eligible to those that are in good standing on their auto loans.  If you were already behind on your payments before the coronavirus pandemic there is probably little hope for an extension or deferment on your auto loan now.

Auto Insurance

If you are one of the many Coloradoan that are working from home you may be doing little to no driving.  Contact your auto insurance company to see if you can put your insurance on hold or at least get a discount during the stay-at-home order.

More Auto Loan Payment Help

If you were in debt before the pandemic you may need the help of an experienced attorney to help you navigate your financial situation now.  We are happy to provide free consultations.